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Privacy Policy

November 9, 2025

Last Updated: November 11, 2025

At Sustainabrew, we are committed to both the producing sustaining products, flavors, and the privacy of our customers.

I. INFORMATION WE COLLECT

We collect personal information that helps us provide our goods and services, process transactions, and fulfill our mission of promoting sustainable consumption. The types of information we collect include:

A. Personal Identifiers Contact Information

  • Name, email address, phone number, and shipping address.

  • Account Information: Username, password, and unique user ID.

B. Transactional and Financial Data

  • Payment Details: Payment card information or other financial details (processed securely by third-party payment processors).

  • Order Details: Products purchased, date and time of the transaction, and fulfillment details.

C. Environmental and Preference Data

  • Sustainability Preferences: Information you provide about your environmental preferences (e.g., preference for low-carbon shipping, interest in specific sustainable materials).

  • Voluntary Feedback: Responses to surveys or feedback related to our sustainable goods and practices.

D. Technical and Usage Data

  • Device and Browser Information: IP address, operating system, browser type, and time zone settings.

  • Interaction Data: Information about how you use our Site, including pages viewed, links clicked, and duration of visits, collected via cookies and similar technologies.

II. HOW WE USE YOUR INFORMATION

We use the information we collect for the following core purposes:

A. Service Provision and Fulfillment (Contractual Necessity)

  • To process your orders, complete financial transactions, and deliver the goods or services you have purchased.

  • To manage your account and provide customer support.

B. Improving Sustainability (Legitimate Interest)

  • To analyze purchase patterns and user engagement to optimize our inventory toward more environmentally responsible products.

  • To measure the effectiveness of our sustainability initiatives (e.g., calculating carbon offsets or waste reduction metrics).

  • To improve the design and efficiency of our product delivery and service models.

C. Communication and Marketing (Consent)

  • To send you updates, promotional materials, and information about new sustainable products or services, in accordance with your preferences.

  • To notify you about changes to our Site or policies.

D. Security and Legal Compliance

  • To detect and prevent fraudulent transactions and unauthorized access.

  • To comply with all applicable laws, regulations, and legal processes.

III. SHARING YOUR PERSONAL INFORMATION

We will not sell your personal data. We only share your information with trusted third parties necessary to run our business or when legally required.

A. Service Providers

  • We share data with third parties that perform services on our behalf, such as payment processors, shipping and logistics partners (to deliver your order), website hosting, and data analytics providers. These providers are bound by contract to keep your information confidential and secure.

B. Legal Compliance

  • We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect our rights and property.

C. Business Transfers

  • If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

IV. DATA SECURITY

We implement reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

V. YOUR RIGHTS

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information.

A. Access/Correction

  • You can usually access and update your account information directly within your user profile settings on the Site.

B. Opt-Out

  • You can usually access and update your account information directly within your user profile settings on the Site.

C. Data Deletion

  • To request the deletion of your personal data, please contact us using the contact details provided below. We will comply with your request unless retention is necessary for legal purposes (e.g., tax records).

VI. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, such as the websites of our certified sustainable suppliers. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before submitting any personal data.

VII. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Effective Date."

VIII. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us.

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